General terms and conditions

Last updated: 2024-09-16

To make a purchase on drherbals.se you must be at least 18 years old. When you shop at DR. Herbals you can feel safe and secure. By reading our terms and conditions before making your purchase, you ensure that you are aware of all the details surrounding your order. We are always here to answer your questions or concerns about our terms and conditions or products.

Payment

All prices on our website are in SEK and include VAT.

We offer secure payment methods via Swish, VISA and Mastercard. To complete your purchase, payment must be confirmed with Bank ID, ensuring a safe and smooth payment process.

Delivery and delivery times

We at DR. Herbals work to process all orders quickly and efficiently. We deliver your products during weekdays and offer two delivery options: directly to your mailbox or to the nearest agent, based on your choice at checkout.

When your order is shipped from our warehouse, you will receive an email with a tracking number, making it easy to follow your delivery all the way to you.

- Delivery time: Orders placed from Monday to Thursday before 12:00 noon are usually delivered the next day, with the exception of public holidays. Orders placed on Friday before 12:00 noon are normally delivered on Monday. Orders placed after 12:00 on Friday or during the weekend are shipped the following Monday.

Please note that delivery time may vary depending on factors such as volume of orders or unforeseeable events affecting transportation.

Shipping costs
- Home delivery: SEK 65 (1-3 working days)
- Agents: SEK 85 (1-2 working days)
- Free shipping: For purchases over 499 kr.

Age limit

To shop at DR. Herbals you must be at least 18 years old. This ensures that our products are used responsibly and correctly.

Change or Cancellation of Order

Once you have placed your order, we immediately start processing it to guarantee a fast delivery. Therefore, it is not possible to change or cancel an order once it has started. We recommend that you carefully check your order before finalizing it. If you need help, you are always welcome to contact our customer service.

Returns and right of withdrawal

You have the right to cancel your purchase within 14 days according to the Distance Contracts Act (2005:59). This applies from the day you received your package. To exercise your right of withdrawal, you must contact us at [email protected] and return the product in its original condition and packaging. You are responsible for the return costs unless the product is defective.

When returning products, it is important that you pack them well and send them with a traceable delivery. In the event of non-delivery or uncollected parcels, an administrative fee of SEK 250 will be added. This fee covers our shipping and handling costs.

Please note that we do not exchange or accept returns of sale items.

DR. Herbals does not accept returns or complaints based on individual dissatisfaction or if the product does not meet personal preferences. We are also not responsible for any allergic reactions.

Cookie policy

We use cookies to improve your experience on our website. A cookie is a small file that is stored on your device and helps us to optimize the functionality of the website and analyze visitor statistics. By using our website, you agree to the use of cookies, but you can change your settings in your browser at any time.

Force Majeure

In case of events beyond our control, such as natural disasters, pandemics or other unforeseen events, our operations may be affected. In such cases, we are relieved from fulfilling our contractual obligations until the situation is resolved. We will keep our customers informed via our website and other available communication channels.

Legality

All products on the DR. Herbals website are legal to purchase, possess and use in the jurisdictions in which we operate (Sweden and the EU). The products are produced in accordance with national laws and guidelines for safe handling and use. According to WHO guidelines, these products are classified as safe when used as recommended. Please note that this information is not a substitute for legal advice. These terms and conditions are governed by and interpreted in accordance with Swedish law. You can read more about product safety and guidelines here, here and here!

Contact us

Our customer service is here to help you. If you have any questions about your order or our terms and conditions, please contact us at: [email protected]

We are here to give you the best possible experience when you shop with us!